Tenant Information

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Please submit all maintenance requests using the form at the link below to ensure your issue is handled promptly.

City of Victoria

District of Saanich

Township of Esquimalt

District of Oak Bay

Town of View Royal

City of Colwood

City of Langford

District of Highlands

District of Metchosin

District of Sooke

Town of Sidney

The City of Duncan

BC HYDRO

To set up your electricity service, please create your BC Hydro account or log in here. This will allow you to easily view your bills, make payments, and manage your service online.

FORTIS BC

To set up your natural gas service, please create your FortisBC account or log in here. This will let you view your bills, make payments, and manage your service online anytime.

We recommend all tenants have renter’s insurance to protect your belongings and provide peace of mind. You can explore options such as BCAA or Western Financial, or choose any provider you prefer.

Set up or manage your internet, TV, or phone services with Telus or Rogers. You can start a new plan, make changes to your existing services, or view your bills online anytime.

For your safety and well-being, please keep these emergency numbers somewhere easy to find. Call the appropriate service right away if you ever need help."

Emergency Contacts:

• Police, Fire, Ambulance: 911
• BC Nurse Line (non-emergency medical advice): 811
• Poison Control Centre: 1-800-567-8911
• BC Hydro Outage Reporting: 1-800-224-9376
• FortisBC Emergency (Gas Leaks/Outages): 1-800-663-9911
• Mental Health Crisis Line (24/7): 310-6789 (no area code needed)